The road to tourism : skills for the new professional / Vivienne O'Shannessy, Geoff Hyde and Dean Minett
By: O'Shannessy, Vivienne
.
Contributor(s): Hyde, Geoff | Minett, Dean.
Publisher: Frenchs Forest, N.S.W. : Pearson Education Australia, 2002Description: xi, 244 p. ; 25 cm.ISBN: 0582861772; 1740096126 (pbk.).Subject(s): Hospitality industry -- Vocational guidance -- Australia | Tourism -- Vocational guidance -- AustraliaDDC classification: 338.4791
Contents:
1. Develop and update tourism industry knowledge. - 2. Work with colleagues and customers. - 3. Work in a socially diverse environment. - 4. Communicate on the telephone. - 5. Perform clerical duties. - 6. Deal with conflict situations. - 7. Follow health, safety and security. - 8. Promote and sell products and services. - 9. Career paths and job-seeking skills.
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| 338.4791 OGO 2010 The origins of hospitality and tourism / | 338.4791 OGO 2010 The origins of hospitality and tourism / | 338.4791 OSH The road to tourism : | 338.4791 OSH The road to tourism : | 338.4791 OSH The road to tourism : | 338.4791 OSH The road to tourism : | 338.4791 OSH The road to hospitality : |
1. Develop and update tourism industry knowledge. - 2. Work with colleagues and customers. - 3. Work in a socially diverse environment. - 4. Communicate on the telephone. - 5. Perform clerical duties. - 6. Deal with conflict situations. - 7. Follow health, safety and security. - 8. Promote and sell products and services. - 9. Career paths and job-seeking skills.