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Empowerment : HR strategies for service excellence / Conrad Lashley.

By: Lashley, Conrad.
Series: Hospitality, leisure, and tourism series. Publisher: Oxford ; Boston : Butterworth/Heinemann, 2001Description: xvii, 300 p. : ill. ; 24 cm.ISBN: 0750652446.Subject(s): Service industries -- Management | Service industries -- Quality control | Customer services -- ManagementDDC classification: 658.3
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 24 , Side 2, TierNo 4, BayNo 6

658.3 LAS (Browse shelf) 1 Available SHTEx,70002,03,CL 5000034970

Includes bibliographical references (p. [277]-293) and index.