Introduction to hospitality / John R. Walker.
By: Walker, John R.Publisher: Upper Saddle River, N.J. : Prentice Hall, c2002Edition: 3rd ed.Description: xxiv, 600 p. : col. ill. ; 27 cm.ISBN: 0130336602.Subject(s): Hospitality industry -- ManagementDDC classification: 647.94068
|Item type||Current location||Call number||Copy number||Status||Notes||Date due||Barcode|
|Main Collection||Taylor's Library-TU||647.94068 WAL (Browse shelf)||1||Available||SCAFS,70003,03,AD||1000802888|
Includes bibliographical references and index.
Chapter 1 Introduction : Welcome to the hospitality industry. Hospitality and tourism. Characteristics of the hospitality industry. Corporate philosophy. The focus on service. Success in service. Internships, mentorships and job shadowing. Career paths and resume writing. Job interviews. Career information.- Chapter 2 : Tourism.- Chapter 3 The hotel business: Development and classification.- Chapter 4 Hotel and Rooms Division operation.- Chapter 5 Hotel operations : Food and Beverage Division.- Chapter 6 The culinary arts and restaurant business: development and classification.- Chapter 7 Restaurant operations.- Chapter 8 Managed Services.- Chapter 9 Beverages.- Chapter 10 Recreation and leisure.- Chapter 11 The gaming entertainment industry.- Chapter 12 Meetings, conventions and expositions.- Chapter 13 Marketing, human resources and culture.- Chapter 14 Leadership and management.