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Managing front office operations / Michael L. Kasavana, Richard M. Brooks ; contributing author, Charles E. Steadmon ; [editor, Timothy J. Eaton].

By: Kasavana, Michael L, 1947-.
Contributor(s): Brooks, Richard M | Steadmon, Charles E. Managing front office operations.
Publisher: East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, c1991Edition: 3rd ed.Description: xiii, 435 p. : ill. ; 29 cm.ISBN: 0866120610.Subject(s): Hotel managementDDC classification: 647.94068
Contents:
PT. 1 The WORLD OF HOTELS: 1. The lodging industry. 2. Hotel Organization. 3. Front Office Operations.- Pt. 2 THE GUEST CYCLE: Ch. 4 Reservations. Ch. 5. Registration. Ch. 6. Ongoing responsibilities. Ch. 7 Front office accounting. Ch. 8 The night audit. Ch. 9 Check-out and settlement.- Pt 3 FRONT OFFICE MANAGEMENT: Ch. 10 Managing human resources. Ch. 11 Planning and evaluating. Ch. 12 Yield management.-
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 3, BayNo 4

 647.94068 KAS (Browse shelf) 1 Available SHTEx,70004,03,RM 5000041645

Rev. ed. of: Managing front office / Charles E. Steadmon, Michael L. Kasavana. 2nd ed. 1988.

PT. 1 The WORLD OF HOTELS: 1. The lodging industry. 2. Hotel Organization. 3. Front Office Operations.- Pt. 2 THE GUEST CYCLE: Ch. 4 Reservations. Ch. 5. Registration. Ch. 6. Ongoing responsibilities. Ch. 7 Front office accounting. Ch. 8 The night audit. Ch. 9 Check-out and settlement.- Pt 3 FRONT OFFICE MANAGEMENT: Ch. 10 Managing human resources. Ch. 11 Planning and evaluating. Ch. 12 Yield management.-