Current issues and development in hospitality and tourism satisfaction / John A. Williams editors.
Contributor(s): Williams, John A. (John Alan) | Uysal, Muzaffer.
Publisher: Binghamton, NY : Haworth Hospitality Press, 2003Description: 205 p. : ill. ; 23 cm.ISBN: 0789024349 (pbk.); 9780789024343 (pbk.); 0789024330 (alk. paper).Subject(s): Hospitality industry | Tourism -- Management | Hospitality industry -- ManagementDDC classification: 647.94Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
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Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 3 |
647.94 CUR 2003 (Browse shelf) | 1 | Available | SHTEx,70004,03,AD | 5000104128 | |
Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 3 |
647.94 CUR (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000048993 | |
Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 3 |
647.94 CUR (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000027792 |
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647.94 COU Country hotels / | 647.94 CUR Current issues and development in hospitality and tourism satisfaction / | 647.94 CUR Current issues and development in hospitality and tourism satisfaction / | 647.94 CUR 2003 Current issues and development in hospitality and tourism satisfaction / | 647.94 EDW Hotel Babylon / | 647.94 FEN Meetings, expositions, events, and conventions : | 647.94 FEN Meetings, expositions, events, and conventions : |
"Co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, Volume 4, Numbers 3/4 2003."
Introduction.- Articles: Social interaction linkages in the service satisfaction model.- Identifying the dimensions of the experience construct: Development of the model.- Limitations of Cross-Cultural customer satisfaction research and recommending alternative methods.- Which comparison standard should be used for service quality and customer satisfaction?.- " Just Trying to keep the customer satisfied": A comparison of models used in the measurement of tourist satisfaction.- Guest satisfaction in the U.S Lodging Industry using the ACSI model as a service quality scoreboard.- An Investigation into the perceived importance of service and facility arrtibutes to hotel satisfaction.- Categories of participants based on their expectations of instructor-led training.- The relationship between destination Performance, overall satisfaction and behavioral intention for distinct segments.- The effect of length of stay on travelers perceived satisfaction with service quality.- Satisfaction with cultural / heritage sites: Virginia Historic Triangle.- Index.