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Improving food and beverage performance / Keith Waller.

By: Waller, Keith.
Series: Hospitality managers' pocket books.Publisher: Oxford : Butterworth-Heinemann, 1996Description: xvii, 376 p. : ill. ; 20 cm.ISBN: 075062812X.Subject(s): Food service management | Restaurant managementDDC classification: 647.95068
Contents:
Introduction 1. Customer-centred performance improvement. - 2. Developing operational policy. - 3. Marketing. - 4. Merchandising - 5. Quality - 6. Product and service development - 7. Systems management - 8. Efficient staffing - 9. Summary Bibliography. Index.
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
647.95068 WAL (Browse shelf) 1 Available SHTEx,70002,03,AD 1000803498
Main Collection Taylor's Library-TU
647.95068 WAL (Browse shelf) 1 Available SHTEx,70002,03,AD 1000803497

Includes bibliographical references (p. [364]-366) and index.

Introduction 1. Customer-centred performance improvement. - 2. Developing operational policy. - 3. Marketing. - 4. Merchandising - 5. Quality - 6. Product and service development - 7. Systems management - 8. Efficient staffing - 9. Summary Bibliography. Index.