Improving food and beverage performance / Keith Waller.
By: Waller, Keith
.
Series: Hospitality managers' pocket books.Publisher: Oxford : Butterworth-Heinemann, 1996Description: xvii, 376 p. : ill. ; 20 cm.ISBN: 075062812X.Subject(s): Food service management | Restaurant managementDDC classification: 647.95068
Contents:
Introduction 1. Customer-centred performance improvement. - 2. Developing operational policy. - 3. Marketing. - 4. Merchandising - 5. Quality - 6. Product and service development - 7. Systems management - 8. Efficient staffing - 9. Summary Bibliography. Index.
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU | 647.95068 WAL (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 1000803498 | |
| Main Collection | Taylor's Library-TU | 647.95068 WAL (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 1000803497 |
Includes bibliographical references (p. [364]-366) and index.
Introduction 1. Customer-centred performance improvement. - 2. Developing operational policy. - 3. Marketing. - 4. Merchandising - 5. Quality - 6. Product and service development - 7. Systems management - 8. Efficient staffing - 9. Summary Bibliography. Index.