Hospitality world : an introduction / Harold E. Lane, Denise Dupri.
By: Lane, Harold E.
Contributor(s): Dupri, Denise.Publisher: New York : John Wiley, c1997Description: xxii, 538 p. : ill. ; 25 cm.ISBN: 0471289892.Subject(s): Hospitality industry -- ManagementDDC classification: 647.94068
|Item type||Current location||Call number||Copy number||Status||Notes||Date due||Barcode|
|Main Collection||Taylor's Library-TU||647.94068 LAN (Browse shelf)||1||Available||SHTEx,70002,03,AD||1000803769|
Part I : 1. One-hospitality's history: then and now. 2. The big picture. 3. The hospitality business is a service business. 4. An international perspective. 5. Tourism visited. - Part II: Places to stay: 6. Lodging: More than hotels. 7. How things work: Lodging operations. - Part III: Places to eat: 8. Foodservice: more than restaurants. 9. How things work: foodservice operations. - Part IV: Management tools : 10. A Human resources tool box. 11. A hospitality marketer's tool box. 12. A management information systems tool box. 13. An accounting tool box. - Part V: Structural elements of the hospitality industry: 14. So you want to own a hotel? 15. So you want to own a restaurant? - Part VI: Issues and trends: 16. Business ethics. 17. Strategic thinking: looking toward the twenty-first century. - Part VII: For students only: 18. Taking your place in the world of hospitality - Master case: The world of disney. Mini cases.