Lessons in service from Charlie Trotter / Edmund Lawler
By: Lawler, Edmund.
Contributor(s): Trotter, Charlie.Publisher: Berkeley : Ten Speed Press, c2001Description: vi, 233 p. ; 24 cm.ISBN: 1580083153.Subject(s): Charlie Trotter's (Restaurant) | Restaurant managementDDC classification: 647.95068
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|647.95068 KOT Management by menu /||647.95068 KOT Management by menu /||647.95068 KOT 2008 Management by menu /||647.95068 LAW Lessons in service from Charlie Trotter /||647.95068 LAW Lessons in service from Charlie Trotter /||647.95068 LIL Food and beverage service /||647.95068 LIL Food and beverage service /|
ACKNOWLEDGMENTS INTRODUCTION: Magical Mystery Tour- An Evening at Charlie Trotter's PART I: Knowing Your Business and Your Customer 1. Charlie Trotter and H is Weird Sense of Attention to Detail 2. Reading the Customer's Mind PART II: Leading: Hiring, Motivating, and Training Your Staff 3. Help Wanted: A Passion for Service 4. Stoking the Fires of Passion 5. Learning the Ropes on a Tight Ship PART III: Executing: Making Great Service Happen Every Day 6. Building a One-on-One Customer Relationship 7. Back Stage at Charlie Trotter's 8. On Murphy's Law and the Rules of Recovery PART IV: Exceeding Expectations: Attracting Lifelong Customers