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Interpersonal skills for hospitality management / Mona Clark.

By: Clark, Mona.
Series: Chapman & Hall series in tourism and hospitality management.Publisher: London ; New York : Chapman & Hall, 1995Edition: 1st ed.Description: 210 p. : ill. ; 25 cm.ISBN: 041257330X.Subject(s): Hospitality industry -- Management | Hospitality industry -- Personnel management | Interpersonal communicationDDC classification: 647.94068
Contents:
1. Communications and interpersonal skills - their nature and characteristics.- 2. The components of interpersonal skills: the context and the content.- 3. Words and their meanings- social and symbolic.- 4. The role of non-verbal language.- 5. Interpersonal skills and conflict-resolution.- 6. The science -and art- of leadership.- 7. Informal group management.- Formal group management.
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
647.94068 CLA (Browse shelf) 1 Available SHTEx,70002,03,AD 1000803886

Includes bibliographical references (p. [199]-205) and index.

1. Communications and interpersonal skills - their nature and characteristics.- 2. The components of interpersonal skills: the context and the content.- 3. Words and their meanings- social and symbolic.- 4. The role of non-verbal language.- 5. Interpersonal skills and conflict-resolution.- 6. The science -and art- of leadership.- 7. Informal group management.- Formal group management.