Interpersonal skills for hospitality management / Mona Clark.
By: Clark, Mona
.
Series: Chapman & Hall series in tourism and hospitality management.Publisher: London ; New York : Chapman & Hall, 1995Edition: 1st ed.Description: 210 p. : ill. ; 25 cm.ISBN: 041257330X.Subject(s): Hospitality industry -- Management | Hospitality industry -- Personnel management | Interpersonal communicationDDC classification: 647.94068 | Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU | 647.94068 CLA (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 1000803886 |
Browsing Taylor's Library-TU Shelves Close shelf browser
| 647.94068 CAS Case studies in lodging management | 647.94068 CAS 2012 Housekeeping management / | 647.94068 CAS 2012 Housekeeping management / | 647.94068 CLA Interpersonal skills for hospitality management / | 647.94068 CLA International hospitality management : | 647.94068 CLA International hospitality management : | 647.94068 CLA 2007 | 647.94068 CLA International hospitality management : |
Includes bibliographical references (p. [199]-205) and index.
1. Communications and interpersonal skills - their nature and characteristics.- 2. The components of interpersonal skills: the context and the content.- 3. Words and their meanings- social and symbolic.- 4. The role of non-verbal language.- 5. Interpersonal skills and conflict-resolution.- 6. The science -and art- of leadership.- 7. Informal group management.- Formal group management.