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What is lean six sigma? / Mike George, Dave Rowlands, Bill Kastle.

By: George, Michael L.
Contributor(s): Rowlands, Dave [(j.a.)] | Kastle, Bill [(j.a.)].
Publisher: N.Y. : McGraw-Hill, c2004Description: iv, 92 p. : ill. ; 23 cm.ISBN: 007142668X (pbk.).Subject(s): Production management -- Quality control | Process control | Six sigma (Quality control standard)DDC classification: 658.562
Contents:
A note to our readers. - Introduction : What's in this for you. - Pt. 1. Foundations of Lean Six Sigma. 1. The four keys to Lean Six Sigma. 2. Key #1 : Delight your customers with speed and quality. 3. Key #2 : Improve your processes. 4. Key #3 : Work together for maximum gain. 5. Key #4: Base decisions on data and facts. 6. Beyond the basics : The five laws of Lean Six Sigma. - Pt. 2. Implementing Lean Six Sigma. 7. When companies start using Lean Six Sigma. 8. Making improvements that last : An illustrated guide to DMAIC and the Lean Six Sigma toolkit. 9. The experience of making improvements: What it's like to work on Lean Six Sigma projects. 10. Six things managers must do: How to support Lean Six Sigma.
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A note to our readers. - Introduction : What's in this for you. - Pt. 1. Foundations of Lean Six Sigma. 1. The four keys to Lean Six Sigma. 2. Key #1 : Delight your customers with speed and quality. 3. Key #2 : Improve your processes. 4. Key #3 : Work together for maximum gain. 5. Key #4: Base decisions on data and facts. 6. Beyond the basics : The five laws of Lean Six Sigma. - Pt. 2. Implementing Lean Six Sigma. 7. When companies start using Lean Six Sigma. 8. Making improvements that last : An illustrated guide to DMAIC and the Lean Six Sigma toolkit. 9. The experience of making improvements: What it's like to work on Lean Six Sigma projects. 10. Six things managers must do: How to support Lean Six Sigma.