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Human resources management in the hospitality industry : an introductory guide / Michael J. Boella, Steven Goss-Turner.

By: Boella, Michael J.
Contributor(s): Eade, Vincent H. Human resource management in the hospitality industry | Goss-Turner, Steven.
Publisher: Oxford : Elsevier/Butterworth-Heinemann, 2005Edition: 8th ed.Description: xx, 363 p. : ill. ; 28 cm.ISBN: 0750666366 (pbk.); 9780750666367 (pbk.).Subject(s): Hospitality industry -- Personnel managementDDC classification: 647.940683
Contents:
Part 1: The hospitality indusrty HRM context - 1. Background to the industry's workforce - 2. Human resource management -- Part 2: Effectively resourcing the hospitality organizating - 3. Job design - 4. Recruitment - 5. Selection - 6. Appointment and induction -- Part 3: Developing the human resource - 7. Performance management - 8. Training - 9. Management development -- Part 4: Rewards and remuneration - 10. Job evaluation - 11. Administration of wages and salaries - 12. Incentives - 13. Fringe benefits -- Part 5: The employment relationship - 14. Labour turnover and termination of employment - 15. Employee relations - 16. Law of employment - 17. Human resource planning, records and statistics - 18. Labour costs and productivity -- Part 6: HRM and hospitality: contemporary issues - 19. Organizing human resources - 20. Managing people - 21. Managing in an international context - 22. HRM and multi-site hospitality operations - 23. Custorem care and quality - 24. Business ethics -- Appendix 1: The HCIMA code of conduct -- Appendix 2: HCIMA management guide -- Appendix 3: Risk management -- Appendix 4: Effective staff training -- Index.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 5, BayNo 5

647.940683 BOE (Browse shelf) 1 Available SHTEx,70002,03,AD|SHTEx,60001,03,RA|SCAFS,70003,03,RA 5000045403
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 5, BayNo 5

647.940683 BOE (Browse shelf) 1 Available SHTEx,70002,03,RA | SHTEx,60001,03,RA | SCAFS,70003,03,RA 5000097367

New ed. of Human resource management in the hospitality industry / Vincent H. Eade. 1993.

Part 1: The hospitality indusrty HRM context - 1. Background to the industry's workforce - 2. Human resource management -- Part 2: Effectively resourcing the hospitality organizating - 3. Job design - 4. Recruitment - 5. Selection - 6. Appointment and induction -- Part 3: Developing the human resource - 7. Performance management - 8. Training - 9. Management development -- Part 4: Rewards and remuneration - 10. Job evaluation - 11. Administration of wages and salaries - 12. Incentives - 13. Fringe benefits -- Part 5: The employment relationship - 14. Labour turnover and termination of employment - 15. Employee relations - 16. Law of employment - 17. Human resource planning, records and statistics - 18. Labour costs and productivity -- Part 6: HRM and hospitality: contemporary issues - 19. Organizing human resources - 20. Managing people - 21. Managing in an international context - 22. HRM and multi-site hospitality operations - 23. Custorem care and quality - 24. Business ethics -- Appendix 1: The HCIMA code of conduct -- Appendix 2: HCIMA management guide -- Appendix 3: Risk management -- Appendix 4: Effective staff training -- Index.