Managing the lodging operation / Robert Christie Mill.
By: Mill, Robert Christie.
Publisher: Upper Saddle River, NJ : Pearson/Prentice Hall, c2006Edition: 1st ed.Description: xviii, 318 p. : ill. ; 24 cm.ISBN: 0131129937.Subject(s): Hotel managementDDC classification: 647.94068Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|
Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 4, BayNo 4 |
647.94068 MIL (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000037007 | |
Main Collection | Taylor's Library-TU | 647.94068 MIL (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 1000805227 |
Includes index.
1. Introduction: now to manage a hotel - 2. Protecting the assets: guests, employees, structure, and contents - 3. Protecting the assets: financial controls - 4. Managing supply and demand - 5. Improving employee performance - 6. Increasing income: revenue management - 7. Increasing income: cost management - 8. Improving productivity - 9. Managing customer service - 10. Managing quality.