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Managing the lodging operation / Robert Christie Mill.

By: Mill, Robert Christie.
Publisher: Upper Saddle River, NJ : Pearson/Prentice Hall, c2006Edition: 1st ed.Description: xviii, 318 p. : ill. ; 24 cm.ISBN: 0131129937.Subject(s): Hotel managementDDC classification: 647.94068
Contents:
1. Introduction: now to manage a hotel - 2. Protecting the assets: guests, employees, structure, and contents - 3. Protecting the assets: financial controls - 4. Managing supply and demand - 5. Improving employee performance - 6. Increasing income: revenue management - 7. Increasing income: cost management - 8. Improving productivity - 9. Managing customer service - 10. Managing quality.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 4, BayNo 4

647.94068 MIL (Browse shelf) 1 Available SHTEx,70002,03,AD 5000037007
Main Collection Taylor's Library-TU
647.94068 MIL (Browse shelf) 1 Available SHTEx,70002,03,AD 1000805227

Includes index.

1. Introduction: now to manage a hotel - 2. Protecting the assets: guests, employees, structure, and contents - 3. Protecting the assets: financial controls - 4. Managing supply and demand - 5. Improving employee performance - 6. Increasing income: revenue management - 7. Increasing income: cost management - 8. Improving productivity - 9. Managing customer service - 10. Managing quality.