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Customer mania! : it's never too late to build a customer-focused company / Ken Blanchard, Jim Ballard, Fred Finch.

By: Blanchard, Kenneth H.
Contributor(s): Ballard, Jim, 1933- | Finch, Frederic E.
Publisher: New York : Free Press, c2004Description: x, 195 p. : ill. ; 23 cm.ISBN: 0743270282 (alk. paper).Subject(s): Customer services -- ManagementDDC classification: 658.812
Contents:
Pt. I. The do-over. - 1. Yum! Meets the one minute manager. - 2. A brief history of yum! brands. - Pt. II. How to build a customer-focused company the right way. - The four steps. - 3. Step one: Set your sights on the right target. - 4. Step two: Treat your customers the right way. - 5. Step three: Treat your people the right. - 6. Step four: Have the right kind of leadership. - Pt. III. Next steps. - 7. The high hurdle: cracking the code on customer mania. - 8. It's your choice: The yum! door or the dumb door?. - Acknowledgements.
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
658.812 BLA (Browse shelf) 1 Available SHTEx,70004,03,GR 1000805441

Pt. I. The do-over. - 1. Yum! Meets the one minute manager. - 2. A brief history of yum! brands. - Pt. II. How to build a customer-focused company the right way. - The four steps. - 3. Step one: Set your sights on the right target. - 4. Step two: Treat your customers the right way. - 5. Step three: Treat your people the right. - 6. Step four: Have the right kind of leadership. - Pt. III. Next steps. - 7. The high hurdle: cracking the code on customer mania. - 8. It's your choice: The yum! door or the dumb door?. - Acknowledgements.