Normal view MARC view ISBD view

Knowledge management in hospitality and tourism / Ricarda B.Bouncken, Sungsoo Pyo, editors.

Contributor(s): Bouncken, Ricarda B | Pyo, Sungsoo.
Publisher: Binghamton NY : The Haworth Hospitality Press, 2002Description: 137 p. : ill. ; 22 cm.ISBN: 0789021471 (pbk.); 9780789021472 (pbk.); 0789021463 (hbk.).Subject(s): Hospitality industry -- Management | Tourism -- Management | Knowledge managementDDC classification: 647.94068
Contents:
Introduction.- Articles.- Implications of " New economy" traits for the Tourism Industry.- Knowledge Management for quality improvements in Hotels.- Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An airline industry firm case.- The knowledge cafe - A knowledge management system and its application to hospitality and tourism.- Cross-Border destination management system in the Alpine Region - The role of knowledge networks on the example of Alpnet.-Towards using knowledge discovery techniques in database marketing for the tourism industry.- Index.
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
647.94068 KNO 2002 | 647.94068 KNO (Browse shelf) 1 Available SHTEx,70002,03,AD 5000104181
Main Collection Taylor's Library-TU
647.94068 KNO (Browse shelf) 1 Available SHTEx,70002,03,AD 1000805590
Main Collection Taylor's Library-TU
647.94068 KNO (Browse shelf) 1 Available SHTEx,70002,03,AD 1000805479

Knowledge management in hospitality and tourism has been co-published simultaneously as : Journal of Quality Assurance in Hospitality & Tourism, volume 3, Number 3/4 2002.

Includes bibliographical references and index

Introduction.- Articles.- Implications of " New economy" traits for the Tourism Industry.- Knowledge Management for quality improvements in Hotels.- Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An airline industry firm case.- The knowledge cafe - A knowledge management system and its application to hospitality and tourism.- Cross-Border destination management system in the Alpine Region - The role of knowledge networks on the example of Alpnet.-Towards using knowledge discovery techniques in database marketing for the tourism industry.- Index.