Knowledge management in hospitality and tourism / Ricarda B.Bouncken, Sungsoo Pyo, editors.
Contributor(s): Bouncken, Ricarda B | Pyo, Sungsoo.Publisher: Binghamton NY : The Haworth Hospitality Press, 2002Description: 137 p. : ill. ; 22 cm.ISBN: 0789021471 (pbk.); 9780789021472 (pbk.); 0789021463 (hbk.).Subject(s): Hospitality industry -- Management | Tourism -- Management | Knowledge managementDDC classification: 647.94068
|Item type||Current location||Call number||Copy number||Status||Notes||Date due||Barcode|
|Main Collection||Taylor's Library-TU||647.94068 KNO 2002 | 647.94068 KNO (Browse shelf)||1||Available||SHTEx,70002,03,AD||5000104181|
|Main Collection||Taylor's Library-TU||647.94068 KNO (Browse shelf)||1||Available||SHTEx,70002,03,AD||1000805590|
|Main Collection||Taylor's Library-TU||647.94068 KNO (Browse shelf)||1||Available||SHTEx,70002,03,AD||1000805479|
Knowledge management in hospitality and tourism has been co-published simultaneously as : Journal of Quality Assurance in Hospitality & Tourism, volume 3, Number 3/4 2002.
Includes bibliographical references and index
Introduction.- Articles.- Implications of " New economy" traits for the Tourism Industry.- Knowledge Management for quality improvements in Hotels.- Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An airline industry firm case.- The knowledge cafe - A knowledge management system and its application to hospitality and tourism.- Cross-Border destination management system in the Alpine Region - The role of knowledge networks on the example of Alpnet.-Towards using knowledge discovery techniques in database marketing for the tourism industry.- Index.