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The encyclopedia of business letters, fax memos, and e-mail / by Robert W. Bly.

By: Bly, Robert W.
Publisher: Petaling Jaya, Malaysia : Advantage Quest, c1999Description: 286 p. ; 26 cm.ISBN: 9839214683.Subject(s): Commercial correspondence | Memorandums | Facsimile transmissionDDC classification: 651.75
Contents:
Introduction.- Chapter 1: Quick tips for better business writing.- Chapter 2: Rules for business letters,faxes,memos, an e-mail.- Chapter 3: Cover letters,resumes and other hiring letters.- Chapter 4: Corresponding with colleagues.- Chapter 5: Corresponding with vendors.- Chapter 6: Corresponding with employees and employers.- Chaper 7: Letters to get, keep and satisfy customers.- Chapter 8: Business and consumer complaints and requests.- Chapter 9: Credit and collection letters.- Chapter 10: Sales Letters.- Chapter 11: Direct marketing letters.- About the author.- Index.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 22 , Side 1, TierNo 1, BayNo 6

651.75 BLY (Browse shelf) 1 Available SHTEx,70002,02,GR 5000035311

Features hundreds of model letters,faxes,and e-mail you can pick up and adapt to give your business writing the attention it deserves -- Cover page.

Introduction.- Chapter 1: Quick tips for better business writing.- Chapter 2: Rules for business letters,faxes,memos, an e-mail.- Chapter 3: Cover letters,resumes and other hiring letters.- Chapter 4: Corresponding with colleagues.- Chapter 5: Corresponding with vendors.- Chapter 6: Corresponding with employees and employers.- Chaper 7: Letters to get, keep and satisfy customers.- Chapter 8: Business and consumer complaints and requests.- Chapter 9: Credit and collection letters.- Chapter 10: Sales Letters.- Chapter 11: Direct marketing letters.- About the author.- Index.