The management of hotel operations / Peter Jones, Andrew Lockwood.
By: Jones, Peter.
Contributor(s): Lockwood, Andrew.
Publisher: London : Thomson Learning, 2004Description: ix, 182 p. : ill. ; 25 cm.ISBN: 0826462944; 9780826462947 (pbk.).Subject(s): Hotel managementDDC classification: 647.94068Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|
Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 2, BayNo 4 |
647.94068 JON 2004 (Browse shelf) | 1 | Available | SHTEx,70002,03,RM | 5000000231 | |
Main Collection | Taylor's Library-TU | 647.94068 JON 2004 (Browse shelf) | 1 | Available | SHTEx,70002,03,RM | 5000000920 | ||
Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 2, BayNo 4 |
647.94068 JON (Browse shelf) | 1 | Available | SHTEx,70002,03,RM | 5000030511 |
Includes index.
1. Understanding hotel operations. - 2. Managing in the hotel business. - 3. Protecting assets. - 4. Improving employee performance. - 5. Managing demand and supply. - 6. Increasing income. - 7. Managing customer service. - 8. Improving productivity. - 9. Managing quality. - 10. Managing the key result areas.