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The management of hotel operations / Peter Jones, Andrew Lockwood.

By: Jones, Peter, 1951-.
Contributor(s): Lockwood, Andrew.
Publisher: London : Thomson Learning, 2004Description: ix, 182 p. : ill. ; 25 cm.ISBN: 0826462944; 9780826462947 (pbk.).Subject(s): Hotel managementDDC classification: 647.94068
Contents:
1. Understanding hotel operations. - 2. Managing in the hotel business. - 3. Protecting assets. - 4. Improving employee performance. - 5. Managing demand and supply. - 6. Increasing income. - 7. Managing customer service. - 8. Improving productivity. - 9. Managing quality. - 10. Managing the key result areas.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 2, BayNo 4

647.94068 JON 2004 (Browse shelf) 1 Available SHTEx,70002,03,RM 5000000231
Main Collection Taylor's Library-TU
647.94068 JON 2004 (Browse shelf) 1 Available SHTEx,70002,03,RM 5000000920
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 2, BayNo 4

647.94068 JON (Browse shelf) 1 Available SHTEx,70002,03,RM 5000030511

Includes index.

1. Understanding hotel operations. - 2. Managing in the hotel business. - 3. Protecting assets. - 4. Improving employee performance. - 5. Managing demand and supply. - 6. Increasing income. - 7. Managing customer service. - 8. Improving productivity. - 9. Managing quality. - 10. Managing the key result areas.