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Hospitality today: an introduction / Rocco M. Angelo, Andrew N. Vladimir.

By: Angelo, Rocco M.
Contributor(s): Vladimir, Andrew | American Hotel & Lodging Association. Educational Institute.
Publisher: Michigan : Educational Institute, American Hotel & Lodging Association, c2004Edition: 5th ed.Description: xxxiii, 551 p. : col. ill. ; 24 cm.ISBN: 0866122613.Subject(s): Hospitality industry -- Management | Hospitality industry -- Vocational guidanceDDC classification: 647.94068
Contents:
Preface - About the authors - Prologue: a brief history of travel - Part I: Introduction - 1. Service makes the difference - 2. The travel and tourism industry - 3. Exploring hospitality careers -- Part II: Hospitality organizations - 4. Understanding the restaurant industry - 5. Restaurant organization and management - 6. Understanding the world of hotels - 7. Hotel organization and management - 8. Club management - 9. An introduction to the meetings industry - 10. Floating resorts: the cruise line business - 11. Gaming and casino hotels -- Part III: Hospitality management - 12. Managing and leading hospitality enterprises - 13. Managing human resources - 14. Marketing hospitality - 15. How management companies manage hotels - 16. Franchising is big business - 17. Ethics in hospitality management - Appendix: Hospitality associations and periodicals - Index.

Includes bibliographical references and index.

Preface - About the authors - Prologue: a brief history of travel - Part I: Introduction - 1. Service makes the difference - 2. The travel and tourism industry - 3. Exploring hospitality careers -- Part II: Hospitality organizations - 4. Understanding the restaurant industry - 5. Restaurant organization and management - 6. Understanding the world of hotels - 7. Hotel organization and management - 8. Club management - 9. An introduction to the meetings industry - 10. Floating resorts: the cruise line business - 11. Gaming and casino hotels -- Part III: Hospitality management - 12. Managing and leading hospitality enterprises - 13. Managing human resources - 14. Marketing hospitality - 15. How management companies manage hotels - 16. Franchising is big business - 17. Ethics in hospitality management - Appendix: Hospitality associations and periodicals - Index.