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Hotel and lodging management : an introduction / Alan T. Stutts, James F. Wortman.

By: Stutts, Alan T.
Contributor(s): Wortman, James.
Publisher: Hoboken, NJ : John Wiley, 2006Edition: 2nd ed.Description: xix, 341 p. : ill. ; 24 cm.ISBN: 0471474479 (cloth).Subject(s): Hospitality industry -- Management | Hotel management | Hotel housekeeping | Hospitality industry -- Personnel managementDDC classification: 647.94068
Contents:
1. Growth and development of the lodging industry - 2. Organizational structure - 3. The front office - 4. Housekeeping - 5. The marketing and sales department - 6. Human resource management - 7. Hotel food and beverage - 8. Loss prevention and security - 9. The general manager - 10. Yield management - 11. Management contracts and franchise agreements - 12. Time-share and vacation ownership - 13. Resorts, Themed lodging, and special lodging environments.
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
647.94068 STU (Browse shelf) 1 Available SHTEx,70002,03,AD 1000807629
Main Collection Taylor's Library-TU
647.94068 STU (Browse shelf) 1 Available SHTEx,70002,03,AD 1000807630

Includes bibliographical references and index.

1. Growth and development of the lodging industry - 2. Organizational structure - 3. The front office - 4. Housekeeping - 5. The marketing and sales department - 6. Human resource management - 7. Hotel food and beverage - 8. Loss prevention and security - 9. The general manager - 10. Yield management - 11. Management contracts and franchise agreements - 12. Time-share and vacation ownership - 13. Resorts, Themed lodging, and special lodging environments.