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Benchmarking in tourism and hospitality industries : the selection of benchmarking partners / Karl W. Wöber.

By: Wöber, Karl W.
Publisher: Oxon, UK : CABI Pub., 2002Description: xiii, 261 p. : ill. ; 24cm.ISBN: 0851995535.Subject(s): Tourism -- Management | Hospitality industry -- Management | Benchmarking (Management)DDC classification: 338.4791068
Contents:
Preface.- Acknowledgements.- 1. Introduction.- 2. Benchmarking studies in the tourism and hospitality industries.- 3. Measuring business performance.- 4. Methods for estimating the production function.- 5. The Austrian hotel and restaurant panel.- 6. A mixture regression model.- 7. Data envelopment analysis.- 8. Evolutionary data envelopment analysis.- 9. Perpsectives of benchmarking decision support systems in tourism and hospitality amangement.- Appendix.- References.- Index
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
338.4791068 WOB (Browse shelf) 1 Available SHTEx,70002,03,GR 1000805820

Preface.- Acknowledgements.- 1. Introduction.- 2. Benchmarking studies in the tourism and hospitality industries.- 3. Measuring business performance.- 4. Methods for estimating the production function.- 5. The Austrian hotel and restaurant panel.- 6. A mixture regression model.- 7. Data envelopment analysis.- 8. Evolutionary data envelopment analysis.- 9. Perpsectives of benchmarking decision support systems in tourism and hospitality amangement.- Appendix.- References.- Index