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Supervision in the hospitality industry / Jack Miller, John R. Walker, Karen Eich Drummond.

By: Miller, Jack E, 1930-.
Contributor(s): Walker, John R, 1944- | Drummond, Karen Eich.
Publisher: New Jersey : John Wiley, c2002Edition: 4th ed.Description: xx, 467 p. : ill. ; 24 cm.ISBN: 0471396893.Subject(s): Hospitality industry -- Personnel managementDDC classification: 647.940683
Contents:
Preface.- 1. The supervisor as manager.- 2. The supervisor as leader.- 3. Workplace diversity.- 4. Communicating effectively.- 5. Creating a positive work climate.- 6. Developing job expectations.- 7. Recruiting and selecting applicants.- 8. Employee training and development.- 9. Evaluating performance.- 10. Discipline and the marginal employee.- 11. Planning, organizing and controlling.- 12. Decision making and problem solving.- 13. Delegating.- 14. Additional supervisory topics.- Glossary.- Index.
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
647.940683 MIL (Browse shelf) 1 Available SHTEx,70002,03,AD 1000805766
Main Collection Taylor's Library-TU
647.940683 MIL (Browse shelf) 1 Available SHTEx,70002,03,AD 1000805765
Main Collection Taylor's Library-TU
647.940683 MIL (Browse shelf) 1 Available SHTEx,70002,03,AD 1000805767

Previous ed.: 1998.

Preface.- 1. The supervisor as manager.- 2. The supervisor as leader.- 3. Workplace diversity.- 4. Communicating effectively.- 5. Creating a positive work climate.- 6. Developing job expectations.- 7. Recruiting and selecting applicants.- 8. Employee training and development.- 9. Evaluating performance.- 10. Discipline and the marginal employee.- 11. Planning, organizing and controlling.- 12. Decision making and problem solving.- 13. Delegating.- 14. Additional supervisory topics.- Glossary.- Index.