Leadership and management in the hospitality industry / Robert H. Woods, Judy Z. King.
By: Woods, Robert H.
Contributor(s): King, Judy Z | Woods, Robert H. Quality leadership and management in the hospitality industry | American Hotel & Lodging Association. Educational Institute.Publisher: Lansing, Michigan : Educational Institute, American Hotel & Lodging Association, c2002Edition: 2nd ed.Description: ix, 429 p. : ill. ; 23 cm.ISBN: 0866122230.Subject(s): Hospitality industry -- Management | Hospitality industry -- Planning | Hospitality industryDDC classification: 647.94068
|Item type||Current location||Call number||Copy number||Status||Notes||Date due||Barcode|
|Main Collection||Taylor's Library-TU||647.94068 WOO (Browse shelf)||1||Available||SHTEx,70002,03,AD||1000806094|
Rev. ed. of: Quality leadership and management in the hospitality industry. 1996.
Includes bibliographical references and index.
About the authors - Preface - 1. The changing nature of leadership and management - 2. The quest for quality - 3. The malcolm baldrige national quality award and the ritz-carlton - 4. Quality service - 5. Continuous improvement-process and tools - 6. Power and empowerment - 7. Communication skills - 8. Goal-setting, coahing, and conflict-management skills - 9. High-performance teams - 10. The challenge of diversity - 11. Managing organizational change - 12. Strategic career planning - Index.