Leadership and management in the hospitality industry / Robert H. Woods, Judy Z. King.
By: Woods, Robert H
.
Contributor(s): King, Judy Z | Woods, Robert H. Quality leadership and management in the hospitality industry | American Hotel & Lodging Association. Educational Institute.
Publisher: Lansing, Michigan : Educational Institute, American Hotel & Lodging Association, c2002Edition: 2nd ed.Description: ix, 429 p. : ill. ; 23 cm.ISBN: 0866122230.Subject(s): Hospitality industry -- Management | Hospitality industry -- Planning | Hospitality industryDDC classification: 647.94068 | Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU | 647.94068 WOO (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 1000806094 |
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| 647.94068 WEI Hotel/motel operations : | 647.94068 WHI 2009 Running a bed & breakfast for dummies / | 647.94068 WHY 2011 How to start & run a B&B : | 647.94068 WOO Leadership and management in the hospitality industry / | 647.94068 WOO Managing hospitality human resources / | 647.94068 WOO Managing hospitality human resources / | 647.94068 WOO 2010 Leadership and management in the hospitality industry / |
Rev. ed. of: Quality leadership and management in the hospitality industry. 1996.
Includes bibliographical references and index.
About the authors - Preface - 1. The changing nature of leadership and management - 2. The quest for quality - 3. The malcolm baldrige national quality award and the ritz-carlton - 4. Quality service - 5. Continuous improvement-process and tools - 6. Power and empowerment - 7. Communication skills - 8. Goal-setting, coahing, and conflict-management skills - 9. High-performance teams - 10. The challenge of diversity - 11. Managing organizational change - 12. Strategic career planning - Index.