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The management and control of quality / James R. Evans, William M. Lindsay.

By: Evans, James R. (James Robert), 1950-.
Contributor(s): Lindsay, William M.
Publisher: Mason, Ohio : Thomson/South-Western, c2005Edition: 6th ed.Description: 1 v. (various pagings) : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.).ISBN: 0324225032 (Int. student ed.); 0324202237 (pkg.).Subject(s): Quality control | Total quality management | Quality assuranceDDC classification: 658.562
Contents:
Preface Pt 1 The quality system : 1. Introduction to quality 2. Total quality in organizations 3. Philosophies and frameworks -- Pt 2 The Management System 4. Focusing on customers 5. Leadership and strategic planning 6. Human resource practices 7. Process management 8. Performance measurement and strategic information management 9. Builing and sustaining total quality organizations -- Pt 3 Six sigma and the technical system: 10. Principles of six sigma 11. Statistical thinking and applications 12. Design for six sigma 13. Tools for process improvement 14. Statistical process control. -- Appendixes.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Accompanying Material (Media Resource) Taylor's Library-TU
658.562 EVA (Browse shelf) 1 Available SHTEx,60001,03,RM 1000808024
Accompanying Material (Media Resource) Taylor's Library-TU
658.562 EVA (Browse shelf) 1 Available SHTEx,60001,03,RM 1000808016
Graduate Collection Taylor's Library-TU

Floor 4, Shelf 26 , Side 1, TierNo 3, BayNo 8

658.562 EVA (Browse shelf) 1 Available SHTEx,60001,03,RM 5000034501
Accompanying Material (Media Resource) Taylor's Library-TU
658.562 EVA (Browse shelf) 1 Available SLASx,05000,03,GR 1000512271
Main Collection Taylor's Library-TU

Floor 4, Shelf 26 , Side 1, TierNo 3, BayNo 8

658.562 EVA (Browse shelf) 1 Available SLASx,05000,03,GR 5000016310
Graduate Collection Taylor's Library-TU

Floor 4, Shelf 26 , Side 1, TierNo 3, BayNo 8

658.562 EVA (Browse shelf) 1 Available SHTEx,60001,03,RM 5000043005

Includes bibliographical references and index.

Preface Pt 1 The quality system : 1. Introduction to quality 2. Total quality in organizations 3. Philosophies and frameworks -- Pt 2 The Management System 4. Focusing on customers 5. Leadership and strategic planning 6. Human resource practices 7. Process management 8. Performance measurement and strategic information management 9. Builing and sustaining total quality organizations -- Pt 3 Six sigma and the technical system: 10. Principles of six sigma 11. Statistical thinking and applications 12. Design for six sigma 13. Tools for process improvement 14. Statistical process control. -- Appendixes.