Supervision in the hospitality industry : applied human resources / Jack E. Miller, John R. Walker, Karen E. Drummond.
By: Miller, Jack E.
Contributor(s): Walker, John R | Drummond, Karen Eich.Publisher: Hoboken, New Jersey : John Wiley, c2007Edition: 5th ed.Description: xxi, 522 p. : ill ; 24 cm.ISBN: 0471657484 (cloth).Subject(s): Hospitality industry -- Personnel managementDDC classification: 647.940683
|Item type||Current location||Call number||Copy number||Status||Notes||Date due||Barcode|
|Main Collection||Taylor's Library-TU||647.940683 MIL (Browse shelf)||1||Available||SHTEx,70002,03,AD||1000807381|
Includes bibliographical references and index.
Part 1: Supervision and HR management and leadership - 1: The supervisor as manager - 2: The supervisor as leader -- Part 2: The workplace - 3: Equal opportunity in the workplace - 4: Creating a positive work climate - 5: Developing performance standards - 6: Recruiting and selecting applicants -- Part 3: Employee development - 7: Teamwork and teambuilding - 8: Employee training and development - 9: Evaluating performance - 10: Discipline and employee assistance programs -- Part 4: Supervising human resources - 11: Planning and organizing - 12: Communicating effectively - 13: Delegating - 14: Decision making and control - Glossary - Index.