Foundations of lodging management / David K. Hayes, Jack D. Ninemeier.
By: Hayes, David K.
Contributor(s): Ninemeier, Jack D.Publisher: Upper Saddle River, N.J. : Pearson / Prentice Hall, c2006Description: xviii, 510 p. : ill. ; 27 cm.ISBN: 0131700553.Subject(s): Hospitality industry -- Management | Food service management | Hotel managementDDC classification: 647.94068
|Item type||Current location||Call number||Copy number||Status||Notes||Date due||Barcode|
|Main Collection||Taylor's Library-TU||647.94068 HAY (Browse shelf)||1||Available||SHTEx,70002,03,AD||1000807029|
1. Introduction to lodging and travel industries - 2. The structure of the lodging industry - 3. Service and hotel management - 4. The management of lodging - 5. The hotel team: supervisors and entry-level staff - 6. The human resources department - 7. The front office department - 8. The sales and marketing department - 9. The accounting department - 10. The housekeeping department - 11. The maintenance department - 12. Food service and meeting management in limited-service settings - 13. Food and beverage operations: full-service hotels - 14. Safety and security - 15. Careers in the lodging industry.