Rev. ed. of: Professional management of housekeeping operations / Robert J. Martin, Thomas J.A. Jones. 3rd ed. c1998.

Includes bibliographical reference and index.

Part 1: The housekeeping profession and the principles of management - 1. The executive housekeeper and scientific management -- Part 2: Planning, organizing, and staffing the new organization - 2. Conceptual planning - 3. Planning to schedule workers: a major advantage of housekeeper team staffing - 4. Material planning: administration of equipment and supplies - 5. Material planning: floors, walls, and windows - 6. Material planning: supplies and equipment - 7. Material planning: bedding, linens, and uniforms - 8. Staffing for housekeeping operations - 9. Operational planning -- Part 3: Directing and controlling ongoing housekeeping operations: 10. The hotel housekeeping daily routine of department management - 11. Hotel housekeeping subroutines -- Part 4: Special topics: Swimming pool operations and management, housekeeping in other venues, safeguarding of assets, in-house laundries, and the full circle of management: 12. Swimming pool operations and management - 13. Housekeeping in other venues - 14. The safeguarding of assets: concerns for safety and security in housekeeping operations - 15. The laundry: toward an understanding of basic engineering and operational considerations - 16. The full circle of management - Appendix A: The Americans with disabilities act (ADA) - Appendix B: Job descriptions - Appendix C: Hotel employee handbook - Appendix D: Bally's Casino Resort housekeeping department rules and regulations - Appendix E: Ozone in the laundry - Appendix F: What if (Publication) - Appendix G: Excerpts from intercontinental hotels group loss prevention manual - Appendix H: The personal plan - Appendix I: Microfiber tehnology - Appendix J: Pro-team articles - Appendix K: National trade publications articles.