Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell.
By: Heppell, Michael
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Publisher: Harlow, England : Pearson / Prentice Hall Business, 2006Description: ix, 128 p. ; 24 cm.ISBN: 0273707922 (pbk.).Subject(s): Customer services -- Management | Consumer satisfactionDDC classification: 658.812 Summary: "Everybody loves Five Star Service. It's the surest way to a more successfull career for you and greater success for your organization. What;s more, it's not half as difficult or as time consuming to achieve as you might think!" -- Back Cover.
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 4, BayNo 3 |
658.812 HEP (Browse shelf) | 1 | Available | SHTEx,70004,02,GR | 5000037327 |
"Everybody loves Five Star Service. It's the surest way to a more successfull career for you and greater success for your organization. What;s more, it's not half as difficult or as time consuming to achieve as you might think!" -- Back Cover.