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The supernova advisor [electronic resource] : crossing the invisible bridge to exceptional client service and consistent growth / Rob Knapp.

By: Knapp, Rob, 1946-.
Contributor(s): ebrary, Inc.
Publisher: Hoboken, N.J. : John Wiley, c2008Description: xxxi, 127 p. : ill. ; 24 cm.Subject(s): Investment advisor-client relationships | Customer relations | Investment advisors | Financial services industry -- ManagementGenre/Form: Electronic books. DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
Contents:
The trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders.
Item type Current location Call number Status Date due Barcode
658.8/12 (Browse shelf) Available

Includes bibliographical references and index.

The trouble with success: the tyranny of the 80/20 rule -- Contact: the humble foundation of the ultimate client experience -- Segmentation: the supernova non-negotiable -- Organization: promises made, promises kept -- Planning: inspired action -- Acquisition: explosive growth under control -- Leading the practice: leaders developing leaders.

TSLHHL

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.