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Electronic customer relationship management [electronic resource] / Jerry Fjermestad, Nicholas C. Romano, editors.

Contributor(s): Fjermestad, Jerry | Romano, Nicholas C | ebrary, Inc.
Series: Advances in management information systems: v. 3.Publisher: Armonk, N.Y. ; London : M.E. Sharpe, c2006Description: xiii, 210 p. : ill.Subject(s): Customer relations -- Management | Electronic commerceGenre/Form: Electronic books. Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes bibliographical references and index.


Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.