Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
Contributor(s): Kandampully, Jay
| Mok, Connie | Sparks, Beverley A.
Publisher: New York : Routledge, [2001]Copyright date: ©2001Description: xvii, 339 pages : illustrations ; 21 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0789011417 (paperback); 9780789011411 (paperback).Subject(s): Hospitality industry -- Management | Tourism -- Management | Leisure industry -- ManagementDDC classification: 647.940685
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU | 647.940685 SER 2001 (Browse shelf) | 1 | Available | SHTEx,70004,03,RM|SHTEx,70002,03,RM | 5000154087 | |
| Reserve Collection | Taylor's Library-TU | 647.940685 SER 2001 (Browse shelf) | 1 | Available | SHTEx,70005,03,RM|SHTEx,70002,03,RM | 5000146626 |
Includes bibliographical references and index.