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Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.

Contributor(s): Kandampully, Jay | Mok, Connie | Sparks, Beverley A.
Publisher: New York : Routledge, [2001]Copyright date: ©2001Description: xvii, 339 pages : illustrations ; 21 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0789011417 (paperback); 9780789011411 (paperback).Subject(s): Hospitality industry -- Management | Tourism -- Management | Leisure industry -- ManagementDDC classification: 647.940685
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
647.940685 SER 2001 (Browse shelf) 1 Checked out SHTEx,70004,03,RM|SHTEx,70002,03,RM 12/07/2021 5000154087
Reserve Collection Taylor's Library-TU
647.940685 SER 2001 (Browse shelf) 1 Available SHTEx,70005,03,RM|SHTEx,70002,03,RM 5000146626

Includes bibliographical references and index.