Hospitality employee management and supervision: concepts and practical applications / by Kerry L. Sommerville.
By: Sommerville, Kerry L
.
Publisher: Hoboken, N.J. : John Wiley, c2007Description: xv, 344 p. : ill. ; 24 cm.ISBN: 9780471745228 (pbk.); 0471745227 (pbk.).Subject(s): Hospitality industry -- Personnel managementDDC classification: 647.940683 | Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU | 647.940683 SOM 2007 (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | SHTEx,94603,03,RA | TCIxx,30000,03,RA | 5000099127 | ||
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 2, BayNo 6 |
647.940683 SOM (Browse shelf) | 1 | Available | SHTEx,70002,03,GR | SHTEx,94603,03,RA | TCIxx,30000,03,RA | 5000027789 | |
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 2, BayNo 6 |
647.940683 SOM (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | SHTEx,94603,03,RA | 5000033858 |
Browsing Taylor's Library-TU Shelves Close shelf browser
| 647.940683 RIL Human resource management in the hospitality and tourism industry / | 647.940683 SOM Hospitality employee management and supervision: | 647.940683 SOM Hospitality employee management and supervision: | 647.940683 SOM 2007 Hospitality employee management and supervision: | 647.940683 TAN Human resources management for the hospitality industry / | 647.940683 TAN Human resources management for the hospitality industry / | 647.940683 TAN 2001 Human resources management for the hospitality industry / |
Includes bibliographical references and index.
Unit 1. The legal landscape: 1. Introduction to hiring and supervising employees - 2. The hospitality manager's legal challenges - 3. Wage and hour laws affecting salaried, hourly, and tipped employees - 4. Common law, negligent hiring, and employee rights - 5. Working with unions Unit 2. The employee selection process: 6. Job descriptions and job specifications - 7. The employee handbook - 8. Advertising and recruiting - 9. Applications, interviews and background checks -- Unit 3. Orientation and training: 10. New-employee orientation - 11. Training to performance standards -- Unit 4. Communication and motivation: 12. Performance appraisals that work - 13. Effective communication and feedback - 14. Employee discipline - 15. Employee motivation through quality leadership - Index.