Taylor's Library

Normal view MARC view ISBD view

Management by process [electronic resource] : a roadmap to sustainable business process management / by John Jeston and Johan Nelis.

By: Jeston, John.
Contributor(s): Nelis, Johan | ScienceDirect (Online service).
Publisher: Amsterdam ; Boston : Elsevier/Butterworth-Heinemann, 2008Edition: 1st ed.Description: xviii, 303 p. : ill. ; 25 cm.ISBN: 9780750687614; 0750687614.Subject(s): Reengineering (Management) | Organizational change | Business planningGenre/Form: Electronic books. Additional physical formats: No titleDDC classification: 658.4063 Online resources: An electronic book accessible through the World Wide Web; click for information
Contents:
Overview and case studies -- Importance of business processes -- Case studies: Introduction -- Citibank Germany -- Nedbank South Africa -- Wealth management organization -- Aveant Home Care -- Management by Process: A roadmap to sustainable BPM -- Introduction -- Process leadership -- Process governance -- Strategic alignment -- People capability -- Project execution -- Future of BPM -- Appendices: Process leadership -- Process governance -- People capability -- Technology.
Item type Current location Call number Status Notes Date due Barcode
Main Collection Taylor's Library - Perpetual(TU)
658.4063 (Browse shelf) e-book SHTEx,70000,03,CL,PPT

Includes bibliographical references (p. [295]-296) and index.

Overview and case studies -- Importance of business processes -- Case studies: Introduction -- Citibank Germany -- Nedbank South Africa -- Wealth management organization -- Aveant Home Care -- Management by Process: A roadmap to sustainable BPM -- Introduction -- Process leadership -- Process governance -- Strategic alignment -- People capability -- Project execution -- Future of BPM -- Appendices: Process leadership -- Process governance -- People capability -- Technology.

Electronic reproduction. Amsterdam : Elsevier Science & Technology, 2009. Mode of access: World Wide Web. System requirements: Web browser. Title from title screen (viewed on Dec. 3, 2009). Access may be restricted to users at subscribing institutions.