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Hotel operations management / David K. Hayes, Jack Ninemeier.

By: Hayes, David K.
Contributor(s): Ninemeier, Jack D.
Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007Edition: 2nd ed.Description: xix, 570 p. : ill. ; 27 cm.ISBN: 0131711490 (hbk.); 9780131711495 (hbk.).Subject(s): Hotel managementDDC classification: 647.94068
Contents:
1. The hotel industry: overview and professional career opportunities - 2. The hotel general manager - 3. Management, supervision, and service skills for the GM - 4. Human resources - 5. Accounting - 6. Revenue management - 7. Sales and marketing - 8. The front office - 9. Housekeeping - 10. Food and beverage - 11. Facility engineering and maintenance - 12. Safety and property security - 13. Franchise agreements and management contracts - 14. Purchasing a hotel - 15. Managing in the global hotel industry.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 4

 647.94068 HAY (Browse shelf) 1 Available SHTEx,70002,03,AD 5000109864
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 4

 647.94068 HAY (Browse shelf) 1 Available SHTEx,70002,03,AD 5000033759

Includes index.

1. The hotel industry: overview and professional career opportunities - 2. The hotel general manager - 3. Management, supervision, and service skills for the GM - 4. Human resources - 5. Accounting - 6. Revenue management - 7. Sales and marketing - 8. The front office - 9. Housekeeping - 10. Food and beverage - 11. Facility engineering and maintenance - 12. Safety and property security - 13. Franchise agreements and management contracts - 14. Purchasing a hotel - 15. Managing in the global hotel industry.