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Operations management / Terry Hill.

By: Hill, Terry, 1940-.
Publisher: Basingstoke ; New York, N.Y. : Palgrave Macmillan, 2005Edition: 2nd ed.Description: xxxiii, 764 p. : ill. (some col.) ; 26 cm.ISBN: 1403934665 (pbk.); 9781403934666 (pbk.); 140399112X (hbk.); 9781403991126 (hbk.).Subject(s): Production managementDDC classification: 658.5
Contents:
About The Author -- Short Contents -- Long Contents -- List Of Case Examples -- Cast Of Characters -- Preface -- PART I: MANAGING OPERATIONS & PEOPLE FOR BUSINESSES & MARKETS -- Managing Operations -- Operations Strategy -- Managing People -- PART II: DESIGNING SERVICES, PRODUCTS & DELIVERY SYSTEMS -- Designing and Developing Services & Products -- Designing Service Delivery Systems -- Designing Manufacturing Processes -- Location and Layout -- PART III: MANAGING & CONTROLLING THE OPERATIONS SYSTEM -- Managing Capacity -- Technology Developments -- Operations Scheduling & Execution -- Managing Quality -- Managing Inventory -- Managing the Supply Chain -- Process Reliability & Delivery System Maintenance -- PART IV: IMPROVING OPERATIONS -- Time & Productivity -- Improving Operations -- PART V: MANAGING OPERATIONS IN PRACTICE -- Ash Electrics -- Berwick Carpets -- British Airways: Customising the service -- Caltrex Engineering (A) -- Caltrex Engineering (B) -- Fabritex Future Investments Group-- Georgian Frames -- Ghent Fireworks -- Holmgren Engineering -- Hunting Swift -- The Ipswich Hospital -- NHS Trust -- Lloyds TSB -- McDonalds -- Northmore Finance Direct -- Platt Green Electronics -- Pret a Manger -- Redman Company -- Richmond Plastics -- Rivionia Bank -- Selfridges -- Southwest Airlines -- Spencer Thompson Tile Products -- Too Short the Day -- The Turn of an Unfriendly Card -- Weavers Homeopathic Products -- Wilson Pharmaceuticals -- Yuppie Products -- Acknowledgements -- Index.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 26 , Side 1, TierNo 3, BayNo 7

 658.5 HIL 2005 (Browse shelf) 1 Available TBSxx,34007,03,AD 5000105883
Main Collection Taylor's Library-TU

Floor 4, Shelf 26 , Side 1, TierNo 2, BayNo 7

 658.5 HIL 2005 (Browse shelf) 1 Available TBSxx,34007,03,AD 5000105870

Includes bibliographical references and index.

About The Author -- Short Contents -- Long Contents -- List Of Case Examples -- Cast Of Characters -- Preface -- PART I: MANAGING OPERATIONS & PEOPLE FOR BUSINESSES & MARKETS -- Managing Operations -- Operations Strategy -- Managing People -- PART II: DESIGNING SERVICES, PRODUCTS & DELIVERY SYSTEMS -- Designing and Developing Services & Products -- Designing Service Delivery Systems -- Designing Manufacturing Processes -- Location and Layout -- PART III: MANAGING & CONTROLLING THE OPERATIONS SYSTEM -- Managing Capacity -- Technology Developments -- Operations Scheduling & Execution -- Managing Quality -- Managing Inventory -- Managing the Supply Chain -- Process Reliability & Delivery System Maintenance -- PART IV: IMPROVING OPERATIONS -- Time & Productivity -- Improving Operations -- PART V: MANAGING OPERATIONS IN PRACTICE -- Ash Electrics -- Berwick Carpets -- British Airways: Customising the service -- Caltrex Engineering (A) -- Caltrex Engineering (B) -- Fabritex Future Investments Group-- Georgian Frames -- Ghent Fireworks -- Holmgren Engineering -- Hunting Swift -- The Ipswich Hospital -- NHS Trust -- Lloyds TSB -- McDonalds -- Northmore Finance Direct -- Platt Green Electronics -- Pret a Manger -- Redman Company -- Richmond Plastics -- Rivionia Bank -- Selfridges -- Southwest Airlines -- Spencer Thompson Tile Products -- Too Short the Day -- The Turn of an Unfriendly Card -- Weavers Homeopathic Products -- Wilson Pharmaceuticals -- Yuppie Products -- Acknowledgements -- Index.