Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager [electronic resource] / [Edson Manoel ... et al.].
Contributor(s): Manoel, Edson
| International Business Machines Corporation. International Technical Support Organization | ebrary, Inc.
Series: IBM redbooks: Publisher: Austin, TX : IBM, International Technical Support Organization, c2004Edition: 1st ed.Description: xvi, 546 p. : ill.Subject(s): Tivoli Business Systems Manager | IBM Tivoli service level advisor | Business -- Data processing -- Management | Electronic commerce -- Management | Information technology -- Management | Service-level agreementsGenre/Form: Electronic books. Online resources: An electronic book accessible through the World Wide Web; click to view
"December 2004."
"SG24-6464-00."
Includes bibliographical references and index.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.