NRAEF ManageFirst customer service : competency guide / National Restaurant Association, Educational Foundation.
Contributor(s): Educational Foundation (National Restaurant Association).
Series: NRAEF ManageFirst program. Publisher: Upper Saddle River, N.J. : Pearson / Prentice Hall, c2007Description: x, 100 p. : col. ill. ; 28 cm.ISBN: 0132283816 (pbk.).Other title: Customer service : competency guide.Subject(s): Hospitality industry -- Customer servicesDDC classification: 647.94068Browsing Taylor's Library-TU Shelves Close shelf browser
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"A foundation topic of the NRAEF Certificate program"--Cover.
Includes Index.
Introduction - 1. The importance of customer service to your business - 2. Basic concepts for higher-quality customer service - 3. Identifying customer expectations - 4. Ensuring consistent service value - 5. Ensuring profit.