Beyond needs assessment [videorecording] : 10 steps to consultative selling
Publisher: Alexandria, VA : Briefings Pub., [2007?]Description: 1 videocassette (20 min.) : sd., col. ; 1/2 in.Subject(s): Selling
| Customer relationsDDC classification: 658.81 Summary: "There is a difference between making sales and making customers, between one-shot orders and long-term relationships. The key is to become a problem solver rather than a product seller. With this video, you'll see that comprehensive needs assessment goes beyond simply asking questions. It also means building rapport with prospects so you can determine their real needs and then fill those needs with real benefits."--Back cover.Summary: "Loyal customers, profitable sales and the satisfaction of knowing that your product or service provides a genuine solution to your customer's problems."--Back cover.Summary: "You'll discover the importance of: Establishing your credibility as a problem solver - Setting yourself apart from your competition - Personalizing your presentation - Asking the right questions and listening for hidden needs - And much more!"--Back cover.
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode | Remark |
|---|---|---|---|---|---|---|---|---|
| Media Resources | TU External Storage-LCS | 658.81 BEY (Browse shelf) | 1 | Available | SHTEx,70002,02,GR | 1000808047 | Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1 |
VHS.
"VC1160"
"There is a difference between making sales and making customers, between one-shot orders and long-term relationships. The key is to become a problem solver rather than a product seller. With this video, you'll see that comprehensive needs assessment goes beyond simply asking questions. It also means building rapport with prospects so you can determine their real needs and then fill those needs with real benefits."--Back cover.
"Loyal customers, profitable sales and the satisfaction of knowing that your product or service provides a genuine solution to your customer's problems."--Back cover.
"You'll discover the importance of: Establishing your credibility as a problem solver - Setting yourself apart from your competition - Personalizing your presentation - Asking the right questions and listening for hidden needs - And much more!"--Back cover.