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Services management : the new paradigm in hospitality / Jay A. Kandampully.

By: Kandampully, Jay.
Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Description: xv, 378 p. : ill. ; 24 cm.ISBN: 0131916548 (pbk.); 9780131916548 (pbk.).Subject(s): Hospitality industry -- Management | Hospitality industry -- Cost control | Hospitality industry -- Customer servicesDDC classification: 647.94068
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TC
647.94068 KAN (Browse shelf) 1 Available SHTEx,70002,03,AD 5000108269
Graduate Collection Taylor's Library-TU
647.94068 KAN (Browse shelf) 1 Available SHTEx,60001,03,CL 1000809076

"Previous ed. was published by Pearson Australia in 2002".

Includes bibliographical references (p. [348]-368) and index.