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Reference and information services in the 21st century : an introduction / Kay Ann Cassell and Uma Hiremath.

By: Cassell, Kay Ann.
Contributor(s): Hiremath, Uma.
Publisher: New York : Neal-Schuman Publishers, c2006Description: xiv, 378 p. : forms ; 23 cm.ISBN: 1555705634 (pbk.); 9781555705633 (pbk.); 1856045986 (pbk.); 9781856045988 (pbk.).Other title: Reference and information services in the twenty-first century.Subject(s): Reference services (Libraries) | Electronic reference services (Libraries) | Reference books -- Bibliography | Electronic reference sources -- DirectoriesDDC classification: 025.524
Contents:
Preface. - Acknowledgments. - Part I: Fundamental Concepts. 1. Introducing Reference and Information Services. 2. Determining the Question: In Person, Telephone, and Virtual Reference Interviews. 3. Finding the Answer: Basic Search Techniques. - Part II: Introduction to Major Reference Sources. 4. Answering Questions About Books, Magazines, Newspapers, Libraries, Publishers, and Bibliographic Networks -- Bibliographic Resources. 5. Answering Questions About Anything And Everything -- Encyclopedias. 6. Answering Questions That Require Handy Facts - Ready Reference Sources. 7. Answering Questions About Words - Dictionaries. 8. Answering Questions About Current Events And Issues -- Indexes. 9. Answering Questions About Health, Law And Business - Special Guidelines And Sources. 10. Answering Questions About Geography, Countries And Travel - Atlases, Gazetters, Maps, Geographic Information Systems, And Travel Guides. - 11. Answering Questions About The Lives Of People - Biographical Information Sources. 12. Answering Questions About Governments - Government Information Sources. - Part III: Special Topics in Reference And Information Work. 13. When and How To Use the Internet As A Reference Tool. 14. Reader's Advisory Work. 15. Reference Work with Children and Young Adults. 16. User Instruction in the Reference Department. - Part IV: Developing and Managing Reference Collections and Services. 17. Selecting and Evaluating Reference Materials. 18. Managing the Reference Departments. 19. Assessing and Improving Reference Services. 20. The Future of Information Service Index. - Index of reference resources described. - About The Authors.
Item type Current location Call number Copy number Status Notes Date due Barcode Remark
Main Collection TU External Storage-LCS
025.524 CAS (Browse shelf) 1 Available GENLS,GENLS,02,GR 1000517698 Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1
Teaching Resource Taylor's Library-TU
025.524 CAS (Browse shelf) 1 Available GENLS,GENLS,02,GR 1000517348
Main Collection TC External Storage
025.524 CAS (Browse shelf) 1 Available GENxx,GENxx,02,GR 5000058391 Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1

Includes bibliographical references and indexes.

Preface. - Acknowledgments. - Part I: Fundamental Concepts. 1. Introducing Reference and Information Services. 2. Determining the Question: In Person, Telephone, and Virtual Reference Interviews. 3. Finding the Answer: Basic Search Techniques. - Part II: Introduction to Major Reference Sources. 4. Answering Questions About Books, Magazines, Newspapers, Libraries, Publishers, and Bibliographic Networks -- Bibliographic Resources. 5. Answering Questions About Anything And Everything -- Encyclopedias. 6. Answering Questions That Require Handy Facts - Ready Reference Sources. 7. Answering Questions About Words - Dictionaries. 8. Answering Questions About Current Events And Issues -- Indexes. 9. Answering Questions About Health, Law And Business - Special Guidelines And Sources. 10. Answering Questions About Geography, Countries And Travel - Atlases, Gazetters, Maps, Geographic Information Systems, And Travel Guides. - 11. Answering Questions About The Lives Of People - Biographical Information Sources. 12. Answering Questions About Governments - Government Information Sources. - Part III: Special Topics in Reference And Information Work. 13. When and How To Use the Internet As A Reference Tool. 14. Reader's Advisory Work. 15. Reference Work with Children and Young Adults. 16. User Instruction in the Reference Department. - Part IV: Developing and Managing Reference Collections and Services. 17. Selecting and Evaluating Reference Materials. 18. Managing the Reference Departments. 19. Assessing and Improving Reference Services. 20. The Future of Information Service Index. - Index of reference resources described. - About The Authors.