Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman.
Contributor(s): Chapman, R. L. (Ross L.)
| Dean, Alison M | ebrary, Inc.
Series: Managing service quality ; v.12, no. 6.Publisher: Bradford, England : Emerald Group Pub, c2002Description: 103 p.Subject(s): Customer services -- Management | Customer services -- Quality controlGenre/Form: Electronic books. Online resources: An electronic book accessible through the World Wide Web; click to view
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.