Information technology in the service society [electronic resource] : a twenty-first century lever / Committee to Study the Impact of Information Technology on the Performance of Service Activities ; Computer Science and Telecommunications Board ; Commission on Physical Sciences, Mathematics, and Applications, National Research Council.
Contributor(s): ebrary, Inc
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Publisher: Washington, D.C. : National Academy Press, 1994Description: xiii, 270 p. : ill. ; 23 cm.Subject(s): Information technology | Service industries -- AutomationGenre/Form: Electronic books. Online resources: An electronic book accessible through the World Wide Web; click to view
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.