Measuring quality : performance measurement in libraries / Roswitha Poll, Peter te Boekhorst.
By: Poll, Roswitha.
Contributor(s): Boekhorst, Peter te.
Series: IFLA publications. Publisher: Munchen : K.G. Saur, c2007Edition: 2nd revised ed.Description: 269 p. : ill. ; 22 cm.ISBN: 9783598220333 (hbk).Other title: Measuring quality [Spine title].Subject(s): Libraries -- EvaluationDDC classification: 027.7| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Teaching Resource | Taylor's Library-TU |
Floor 3, Shelf 2 , Side 1, TierNo 3, BayNo 5 |
027.7 POL (Browse shelf) | 1 | Available | GENLS,GENLS,02,GR | 5000087248 |
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| 027.7 GIB 2007 The academic library and the net gen student : | 027.7 MON 2014 Fundamentals for the academic liaison / | 027.7 POL Measuring quality : | 027.7 POL Measuring quality : | 027.7 WEB Providing effective library services for research / | 027.70218595 PER 1999 Standards for private college libraries / | 027.70218595 STA Standards for private university libraries / |
"IFLA publications, edited by Sjoerd Koopman" - T.p. verso
Previous ed.: 1996.
Includes bibliographical references and index.
Preface. - Preface. - 1. The role of performance indicators in quality management. - 2. Indicators of impact or outcome. - 3. Overview of the indicators. - 4. Description of the indicators. - 5. List of indicators. - A. Resources, infrastructure. - B. Use. - C. Efficiency. D. Potentials and development. - Annex 1: Calculating costs. - Annex 2. Main sources of the indicators Selective bibliography. - Index to the indicators.