Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall.
By: Anton, Jon.
Contributor(s): Bapat, Vivek | Hall, Bill | ebrary, Inc
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Series: Customer access management: Publisher: West Lafayette, Ind. : Ichor Business Books, c1999Description: ix, 134 p. : ill. ; 28 cm.Subject(s): Call centersGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| 658.8/12 (Browse shelf) | Available |
Includes bibliographical references and index.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.