100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multi-channel world / Martin Newman and Malcolm McDonald.
By: Newman, Martin (Business consultant) [author.].
Contributor(s): McDonald, Malcolm [author.]
.
Publisher: London ; New York : Kogan Page, [2018]Description: 1 online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9780749482688; 0749482680.Other title: One hundred practical ways to improve customer experience.Subject(s): Customer relations | Customer services | MarketingGenre/Form: Electronic books.Additional physical formats: Print version:: 100 practical ways to improve customer experienceDDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library - Perpetual(TU) | 658.8/12 (Browse shelf) | e-book | TBSxx,34001,03,AD,PPT | TBSxx,34002,03,AD,PPT | TBSxx,34003,03,AD,PPT | TBSxx,34004,03,AD,PPT | TBSxx,34005,03,AD,PPT | TBSxx,34006,03,AD,PPT | TBSxx,34007,03,AD,PPT |
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| 658.8/1 Selling and sales management / | 658.8/12 Exceptional service, exceptional profit | 658.8/12 Customer relationship management | 658.8/12 100 practical ways to improve customer experience : | 658.8/12 Game-based marketing | 658.8/12 Clients first | 658.8/12 The future of relationship marketing / |
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