Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
By: Feinberg, Richard.
Contributor(s): Ruyter, Ko de | Bennington, Lynne | ebrary, Inc
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Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Description: x, 356 p. : ill. ; 28 cm.Subject(s): Call centers -- Management -- Case studiesGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| 658.8/12 (Browse shelf) | Available |
Includes bibliographical references (p. 341-351) and index.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.