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Managing volunteers in tourism [electronic resource] : attractions, destinations and events / Kirsten Holmes and Karen Smith.

By: Holmes, Kirsten.
Contributor(s): Smith, Karen A, 1973- | ScienceDirect (Online service).
Publisher: Oxford : Butterworth-Heinemann, 2009Description: xxiv, 299 p. : ill. ; 25 cm.ISBN: 9780750687676; 0750687673.Subject(s): Volunteer tourism -- ManagementGenre/Form: Electronic books.Additional physical formats: No titleDDC classification: 338.4791 Online resources: An electronic book accessible through the World Wide Web; click for information
Contents:
Introduction; Dimensions of volunteering in the tourism industry: -- The value of volunteers to tourism; Managing volunteers within tourism; Planning a volunteer programme; Recruitment and selection; Training and development; Motivation and reward; Turnover and retention; Managing diversity; Case studies in tourism volunteering:Volunteer tourism; Museums and heritage attractions - Australia museum and National Trust in Japan; Parks and recreation - North American national parks programme; Conservation - BTCV and wildlife programme; Facilitating the tourism infrastructure - visitor information centres/guides; Mega events - Melbourne Commonwealth Games (and Athens Olympics); Sports events; Cultural events and festivals: New Zealand festivals; Conclusions: The future of volunteering in tourism.
Item type Current location Call number Status Notes Date due Barcode
Main Collection Taylor's Library - Perpetual(TU)
338.4791 (Browse shelf) e-book SHTEx,70000,03,CL,PPT

Includes bibliographical references and index.

Introduction; Dimensions of volunteering in the tourism industry: -- The value of volunteers to tourism; Managing volunteers within tourism; Planning a volunteer programme; Recruitment and selection; Training and development; Motivation and reward; Turnover and retention; Managing diversity; Case studies in tourism volunteering:Volunteer tourism; Museums and heritage attractions - Australia museum and National Trust in Japan; Parks and recreation - North American national parks programme; Conservation - BTCV and wildlife programme; Facilitating the tourism infrastructure - visitor information centres/guides; Mega events - Melbourne Commonwealth Games (and Athens Olympics); Sports events; Cultural events and festivals: New Zealand festivals; Conclusions: The future of volunteering in tourism.

Electronic reproduction. Amsterdam : Elsevier Science & Technology, 2010. Mode of access: World Wide Web. System requirements: Web browser. Title from title screen (viewed on Jan. 14, 2010). Access may be restricted to users at subscribing institutions.