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Are you being served? [electronic resource] : new tools for measuring service delivery / edited by Samia Amin, Jishnu Das, Markus Goldstein.

Contributor(s): Amin, Samia, 1980- | Das, Jishnu | Goldstein, Markus P, 1970- | ebrary, Inc.
Publisher: Washington, DC : The World Bank, c2008Description: xxv, 423 p. : ill. ; 23 cm.Subject(s): Medical care -- Developing countries -- Quality control -- Measurement | Health facilities -- Developing countries -- Quality control -- Measurement | Educational surveys -- Developing countries | Quality assurance -- Developing countries -- MeasurementGenre/Form: Electronic books.DDC classification: 362.1 Online resources: An electronic book accessible through the World Wide Web; click to view
Contents:
Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities --
Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery.
Item type Current location Call number Status Date due Barcode
362.1 (Browse shelf) Available

Includes bibliographical references and index.

Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities --

Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery.

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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.