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Working with difficult people [electronic resource] / William Lundin, Kathleen Lundin, and Michael S. Dobson.

By: Lundin, William, 1923-.
Contributor(s): Lundin, Kathleen, 1935- | Dobson, Michael Singer | ebrary, Inc.
Publisher: New York : American Management Association, c2009Edition: 2nd ed.Description: 120 p. : ill. ; 23 cm.Subject(s): Conflict management -- Case studies | Interpersonal relations -- Case studies | Interpersonal conflict -- Case studiesGenre/Form: Electronic books.DDC classification: 650.1/3 Online resources: An electronic book accessible through the World Wide Web; click to view
Contents:
How difficult are you? -- Stop, look, and listen -- Maximizing your power -- It's not (always) personal, it's (often) business -- Planning your strategy -- Working with difficult superiors -- Working with difficult subordinates -- Corporate culture and difficult people -- Mean and angry -- Suspicious -- Pessimists -- Cynics -- Shy and quiet -- How do I love me? -- Extreme competitiveness -- Overcontrolling -- It takes two to make a toady -- Lessons: handling all kinds of difficult people.

Includes index.

How difficult are you? -- Stop, look, and listen -- Maximizing your power -- It's not (always) personal, it's (often) business -- Planning your strategy -- Working with difficult superiors -- Working with difficult subordinates -- Corporate culture and difficult people -- Mean and angry -- Suspicious -- Pessimists -- Cynics -- Shy and quiet -- How do I love me? -- Extreme competitiveness -- Overcontrolling -- It takes two to make a toady -- Lessons: handling all kinds of difficult people.

TSLHHL

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.