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Trust or consequences [electronic resource] : build trust today or lose your market tomorrow / Al Golin.

By: Golin, Al, 1929-.
Contributor(s): ebrary, Inc.
Publisher: New York : American Management Association, c2004Description: viii, 248 p. ; 24 cm.Subject(s): Business ethics | Trust | ReliabilityGenre/Form: Electronic books.DDC classification: 174/.4 Online resources: An electronic book accessible through the World Wide Web; click to view
Contents:
Trust trends -- More than a nice-sounding word -- The damage done -- Fix it before it breaks -- If you can't do it, please say so -- The human touch -- Humility -- Speed, truth, and other good ways to respond to bad times -- Tough trust decisions -- The media -- Great acts of trust -- Acts of distrust -- The ten commandments of organizational trust.
Item type Current location Call number Status Date due Barcode
174/.4 (Browse shelf) Available

Includes index.

Trust trends -- More than a nice-sounding word -- The damage done -- Fix it before it breaks -- If you can't do it, please say so -- The human touch -- Humility -- Speed, truth, and other good ways to respond to bad times -- Tough trust decisions -- The media -- Great acts of trust -- Acts of distrust -- The ten commandments of organizational trust.

TSLHHL

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.